The online store of the website www.lakokine.com, has been set up by SARL LAKOKINE, which is the operator of this site.
LAKOKINE is a limited liability company whose head office is located in PARIS (75008), 66 avenue des Champs Elysées, and registered in the Paris Trade and Companies Register under number 750 306 805, SIRET: 750 306 805 000 11 CODE NAF 4791A, intra-community VAT: FR22 750 306 805.
Any order under a product appearing in the online store of the website www.maniacase.com requires prior consultation of these general conditions of sale. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website.
The consumer has the right to save or edit these general conditions, it being specified that, both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website actually relate to his professional activity.
The online store set up by the company LAKOKINE as part of the website mentions the following information:
- legal notice allowing precise identification of the LAKOKINE company
- presentation of the essential characteristics of the goods offered
- indication, in Euros of the price of the goods, as well as, if applicable, delivery costs
- indication of the terms of payment, delivery, or execution
- the existence of a right of withdrawal
- the period of validity of the offer or the price
All of this information is presented in French.
The consumer declares to have full legal capacity allowing him to commit under these general conditions.
Article 1: Completeness
These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all of the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since these documents would be incompatible with these general conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company LAKOKINE to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
Article 4: Entry into force - duration
These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company LAKOKINE.
Article 5: Electronic signature
The consumer's "double click" under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order confirmation
The contractual information will be confirmed by e-mail at the time of placing your order, at the address indicated by the consumer in the order form, from his customer.
If you have not received anything, check your spam and / or contact us via the contact page.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of the company LAKOKINE under reasonable conditions of security, will be considered as proof of communications, orders and payments made between the parties. The filing of purchase orders and invoices is carried out on a reliable and durable support which can be produced as proof.
Article 8: Product information
8-a: The LAKOKINE company presents on its website the products for sale with the necessary characteristics which make it possible to comply with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking of final order the essential characteristics of the products which he wishes to buy. Including the shipping date.
8-b: The offers presented by the company LAKOKINE are only valid while stocks last.
Article 9: Price
The prices are indicated in euros and are only valid on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time, the sums paid can be considered as a deposit or deposits.
Article 10: Method of payment
To settle his order, the consumer has, at his choice, all the payment methods offered on the site. The consumer guarantees to LAKOKINE that he has the necessary authorizations to use the method of payment chosen by him, during the validation of his basket. The LAKOKINE company reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. The LAKOKINE company notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is in progress. administration. LAKOKINE has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer will be asked to send by letter or email to LAKOKINE a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent.
Article 11: Availability of products
The order will be executed at the latest within 7 working days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the possibility to cancel his order. The consumer will then have the choice of requesting either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Concerning certain personalized products, the deadlines can be of 3 weeks maximum (except exceptional cases) for the manufacture and the shipment.
Article 12: Delivery terms
The products are dispatched to the address indicated by the consumer during the passage of his order. The consumer is required to check the condition of the packaging of the goods upon delivery and to report damage due to the carrier to the company LAKOKINE, within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work mainly with La Poste, letter tracking or colissimo. As soon as we proceed with a shipment, you will immediately receive an email informing you with a tracking link.
THE POST OFFICE
To reduce transport costs as much as possible, all products of small or medium size are sent by post via the letter followed. In addition to being economical, the letter followed delivers throughout France, and goes directly to the mailbox. Concretely, even if you are absent on the day of delivery, your postman will leave the letter in your mailbox, which will allow you to receive your order the same evening. The followed letter is a very reliable service. However, as in any shipment, there may be a delay in delivery or the product may get lost. In the event of delay in delivery, we ask you to notify us of this delay by sending us an email via the contact page. We will then contact Swiss Post to start an investigation. A postal investigation can last up to 21 days from the date of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If on the other hand the product is not found at the end of the period of 21 days of investigation, the Post office considers the package as lost. Only then can we send you a replacement product, at our expense. If the product (s) ordered were no longer available at that time, we would refund the amount of the products affected by the loss of the carrier. If the product (s) were still available, but had changed the sale price on the site, we would apply the new sale prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference. We decline any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strike.
Article 13: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, damaged package, broken products, etc.) must be reported to La Poste. The consumer must confirm this anomaly by sending the carrier, within two (2) working days following the delivery date, a registered letter with acknowledgment of receipt setting out said complaints. The consumer must send a copy of this letter by email or by simple mail to:
66 avenue des Champs Elysées
Article 14: Delivery errors
14-a: The consumer must formulate with LAKOKINE the very day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery and / or nonconformity of the products in kind or in quality by compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected.
14-b: The formulation of this complaint with LAKOKINE may be made:
- by email, indicating your contact details, to email@example.com
14-c: Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the company LAKOKINE from any responsibility towards the consumer.
14-d: upon receipt of the complaint, the LAKOKINE company will assign an exchange number for the product (s) concerned and will communicate it to the consumer by e-mail, fax or telephone. The exchange of a product can only take place after the allocation to the consumer of an exchange number according to the approach presented above.
14-e: In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to LAKOKINE as a whole and in its original packaging, in a followed letter or Colissimo, to the following address:
LAKOKINE - return service
66 avenue des Champs Elysées
To be accepted, any return must be reported beforehand to LAKOKINE Customer Service.
Article 15: Product warranty
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee against all the consequences of the latent defects of the thing sold. . The consumer is expressly informed that LAKOKINE is not the producer of the raw materials used for the production of personalized products within the framework of the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to the responsibility of makes defective products. Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of said product. The conditions and duration of the producer warranty are indicated on the product sheets. Given the frequency of renewal of the components of technical products, Lakokine may, on request, inform the consumer of the availability of spare parts for the products offered and of the procedures for obtaining them, if necessary.
Article 16: Right of withdrawal
The consumer has a period of 14 working days to return, at his expense, products that do not suit him, personalized products, will benefit from a credit. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or a public or non-working day, it is extended until the next working day. All returns must be reported beforehand to LAKOKINE Customer Service:
- by email, indicating your contact details, to firstname.lastname@example.org
You can get your order number. The product must be returned by registered Colissimo or letter followed to:
66 avenue des Champs Elysées
Only products returned as a whole, in their original packaging complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either a credit or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
The credit will be made by sending a reduction code to the customer's email address.
Article 17: Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all efforts reasonably possible. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts more than three months, these general conditions may be terminated by the injured party. Expressly, force majeure or fortuitous events are considered, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; termination of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Article 18: Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and their scope.
Article 19: No waiver
The fact that one of the parties does not claim a breach by the other party to any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.
Article 20: Title
In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 21: Applicable law
These general conditions are subject to French law. This is the case for the basic rules as well as for the formal rules. In the event of a dispute or complaint, the consumer will first contact LAKOKINE to obtain an amicable solution. Secondly and in the event of an appeal, the consumer may file a complaint with, via its dedicated dialog box.
Article 22: Computing and Liberties
The information which is requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the LAKOKINE company involved in the execution of this order. The consumer can write to LAKOKINE to oppose such communication, or to exercise his rights of access, rectification with regard to information concerning him and appearing in LAKOKINE's files, under the conditions provided for by the law of January 6, 1978.